Delivery Information

Potted/Container rose orders are currently being dispatched within 1-2 working days of ordering. Orders placed from mid-day on Thursday to Sunday during May to September will normally be dispatched the following Monday, (excluding bank holidays) to avoid the plants being without light or water for a long period whilst with the courier and preventing the plants from becoming stressed. At other times of the year our garden rose varieties can be dispatched from Monday to Friday without problem and please be assured that our roses are very robust, strong healthy stock and travel very well.

Bareroot rose orders will be dispatched in rotational order from November, there is a normal delay in November to clear the back log of orders placed over the summer and autumn, this backlog is normally cleared by early December subject to the weather both allowing us to lift and dispatch roses during this period, a bareroot rose can be planted anytime between November and March without problems and will flower as normal the next summer.

Due to plant import restrictions imposed by some countries, we are only able to dispatch container/potted roses to the United Kingdom. Bare root roses can be dispatched to GB. Separate delivery charges apply to the Highlands and Islands, details of postcodes with a surcharge for GB addresses can be found on this page and we will also advise you of delivery costs to Highlands and Islands when placing your order.

Rose deliveries normally require a signature upon delivery for unless otherwise instructed by you to leave in a safe place such as a porch, garage or neighbour as detailed whilst in the check out area.

Qualifying for Free Delivery

We are delighted to offer free delivery on all bare root and potted orders to most GB mainland addresses (excludes Scottish Highlands and GB Islands, IOM., IOW., Channel Isles) when the order exceeds £100 after any discounts have been deducted.

Normal Delivery Costs

Please find below our normal delivery charges to the GB for both our potted and bare root plants. The more roses you order the cheaper per rose plant the delivery becomes.
*Exclusions Apply

Bare Root Delivery Charges  (Dispatched November to March Only) (Bushes and Standard Roses)

Bush Rose Order below £100 excluding sundries = £7.95 delivery charge per GB mainland delivery address (excludes EU, Highlands and Islands)

If your order contains a standard rose delivery = £7.95

If your bare root rose order comes to over £100 excluding any rose sundries, delivery is FREE, applies to GB mainland addresses only (Excludes Highlands and Islands).

Please make sure that you have the correct address for delivery when ordering as an incorrect address and redirection to another address will have a minimum re-delivery charge of £20.00.

Container/Potted Delivery Charges (Dispatched All Year) (Bush, Climbers & Ramblers)

£7.95

If your container/potted rose order comes to over £100  excluding any rose sundries, delivery is FREE, applies to GB mainland addresses only (Excludes Highlands and Islands).

Please make sure that you have the correct address for delivery when ordering as an incorrect address and redirection to another address will have a minimum re-delivery charge of £20.00.

E.U (European Union) Orders. & Non E.U Countries (Including U.S.A, Canada, Australia, New Zealand)

Unfortunately, due to Plant Health Regulations and Plant Passport restrictions of your country, it is not possible for us to send any of our roses to countries outside Great Britain, if you purchase the roses whilst in GB or arrange delivery to a GB address for future importation into your country, that is entirely at your own risk of having the goods impounded, returned to the UK or destroyed with possible subsequent fines or penalties to yourselves. We are not able to supply you with any plant passports or certification material .

Why is there a difference in delivery charges for bareroot and container?

Potted deliveries are more expensive than bare root as they are a much heavier product and have to be delivered by courier rather than Royal Mail. We are able to pack upto 30 bareroot roses in one paper sack, whereas each container bush rose will always require it’s own individual box. Depending on the rose type, container roses are grown in a 5.5lt plastic pot containing a specially enriched loam based rose compost, and needs to be delivered promptly to ensure the rose does not dry out in summer months because of hot weather. Each container rose is a high quality, large specimen plant that will be in full bloom by the summer and is packed into it’s own individual high quality and award winning box which has been specially designed by us, to ensure it is secure and does not move in the box during transit. We make no profit on the price charged for delivery but have to pass on the additional costs involved. YOU CAN BE WELL ASSURED THAT OUR CONTAINER ROSES ORDERED BY MAIL ORDER WILL ARRIVE IN GREAT CONDITION AND USUALLY WITH BUDS OR BLOOM ON DURING SUMMER MONTHS, WE WILL ALWAYS SELECT THE BEST AVAILABLE PLANT ON THE DAY OF DISPATCH.

The more you order, the cheaper the delivery rates per rose! Remember free GB mainland delivery for all ROSE orders exceeding £100!*

*Excludes Highlands and Islands

Delivery Dates

We always endeavour to deliver your rose for the delivery date requested when placing your order and this is rarely a problem, Orders are frequently ordered and dispatched on the same day, but customers requiring delivery for a specific date should give us reasonable warning of at least 2 weeks, We cannot guarantee delivery on a specific day due to reasons outside our specific control, although this is rarely a problem customers are strongly advised to take delivery of their roses required a for a specific date a few days before both to avoid any disappointment and allow us to sort out any problems that may have occurred with the delivery in time.

Delivery is on a Tuesday to Friday basis during the summer months, with deliveries on Saturdays incurring an additional cost, if you require delivery on Saturday please call to arrange. Deliveries cannot be made on Sundays, Bank Holidays or the day after a Bank Holiday. Please note that deliveries cannot be made on Mondays during the summer months as it means that they will be without sunlight or water for three days.

Should the date requested for delivery be a Saturday (without arrangement), Sunday, Bank Holiday or the day proceeding a Bank Holiday, the order will be dispatched for the next available day after the date.

Leaving Parcels Without Signature

We send our bare root bushes, for roses with 1 – 5 orders via  Parcel Force and Royal Mail post, using their recorded delivery service. Should you not be at your address when the roses are delivered at the drivers discretion he may still leave the order as they are perishable goods or they may be re-delivered by the courier after leaving you a card to make the arrangements or be taken to your local Royal Mail sorting office for collection unless you have otherwise requested for them to be left. Orders which have been requested to be left in a stated safe place or with a neighbour are done so entirely at your own risk .

Potted rose orders, Bare root bush orders (6 roses +) and bare root standard orders are all normally sent through Parcel Force couriers and again will under normal circumstances require a signature unless otherwise stated during the ordering process.

Customers who request parcels to be left without a signature do so at their own risk and is not covered by loss, theft or damage. We always retain proof of postage when sent this way, this applies to both bare root and potted orders where instructions are given for the parcel to be left.

Multiple Orders to Different Addresses

Please note that full delivery prices apply to deliveries to go to different addresses are applied. Should you need to make multiple orders please make multiple orders online as separate individual orders or call us on 01406 424089 for more help.

Delivery Surcharge Address Areas GB

Unfortunately, all orders containing standard roses, potted roses, or 6+bare root bush roses are subject to a surcharge by the courier, for areas listed below and we will add this surcharge to your delivery charges at cost after advising and your acceptance of the surcharge.

For all other postcodes within GB, normal delivery prices on this page apply. We reserve the right to be able to change the surcharge areas at any time.

For more details on where you can buy our roses see our How To Buy page and our Garden Show Dates.